Furniture Terms and Conditions
- Customers are advised to take accurate measurements of their room, doorways, hallways, ceilings, stairwells and lifts to ensure that the furniture they are purchasing will fit in their house or room before making the decision to purchase.
- Customers are asked to choose carefully as refunds are not given unless required by Australian Consumer Law. See the Department of Commerce (Consumer Protection) websitehere.
- When furniture is not available for the customer from Webbers stock and is to be ordered from a local, interstate or overseas supplier, Webbers will give an estimated date of arrival. However, any such dates are an estimate only and may be subject to delays beyond Webbers reasonable control. Webbers will not be held liable for such delays, including but not limited to; changes to suppliers manufacturing schedules, industrial disputes, transport and shipping delays.
- Customers are required to take delivery of their furniture within 7 days of notification that the furniture is ready for delivery, unless organised previously. Accounts must be paid in full prior to dispatch. Title of the furniture remains with Webbers until all payments are received.
- It is the customer’s responsibility to advise of any unusual or difficult circumstance with the delivery that could attract additional charges. Situations such as stairways, narrow doorways or hallways, second storey apartments or if furniture has to be dismantled or doors removed, will be subject to additional hourly charges by delivery companies. The hiring of lifting equipment, such as a cherry pickerto assist with the delivery, is the customer’s responsibility.
- Webbers are normally able to provide customers with an estimated AM or PM delivery time, the day prior to delivery.>
- In the event that the delivery truck arrives at the delivery address and the customer or their agent is not available to sign for and accept the furniture, the furniture will be returned to Webbers warehouse and the customer will have to wait for the next available delivery date. In such instances there will be an additional delivery charge payable.
- If customers wish to collect their own furniture from Webbers warehouse they must give the warehouse staff a minimum of 1 days’ notice. Webbers warehouse is open for customer collections between 10am – 4.30pm Tuesdays to Fridays. Customers are advised to bring their own protective wraps and blankets as these are not supplied by Webbers.
- Furniture must be thoroughly inspected at the time of collection from the warehouse by the customer or their agent/freight company, or at the time of delivery if Webbers arranges the delivery, as risk in the furniture shall pass to the customer on either collection or delivery of the furniture.
- Leather, being a natural material, has some natural scarring, creasing and grain variations, depending on what part of the animal the hide is from. In addition, leather dye lots will vary slightly to the swatch samples in our showroom or on our website. These variations in consistency are not classified as faults. Please also note that if ordering additional upholstered furniture at a later date, in the same leather or fabric colour, there may be dye lot variations to the original leather or fabric upholstery cover.
- All locally made lounge furniture items are covered by a ten (10) year frame warranty from the original date of sale. Webbers will repair or replace any part of the frame structure which, in the opinion of Webbers, is defective in workmanship or materials. This does not cover seat foams and webbed or sprung seat bases which have their own warranties. These warranties are non-transferable.
- Solid timber furniture varies in wood grain and colour, knots, medullary rays and other natural characteristics are inherent. We believe these natural variations contribute to the charm of our products. Ethnicraft designs furniture that adapts to the humidity levels of its environment. As the timber responds to these conditions, minor cracking or movement may occur. Please do not be alarmed—this is a normal response to changes in the surrounding environment. >
Safety Warning
We advise all customers to secure all bookcases, buffets and chests of drawers to the wall before use as these units may become unstable when filled with books and cutlery or when drawers are opened. The weight of any of these units falling forward could seriously maim or kill a person or damage cherished possessions and collectables. TVs should be tied down to entertainment units, Webbers provides secure tie downs for all applicable furniture items and strongly encourages customers to secure their products correctly.
General Information
Avoid exposing all timber, leather and fabric furniture to direct sunlight for any extended period, as the furniture will sustain unwarrantable damage.
Leather does stretch with usage over time, and this stretching is a normal reaction to everyday use. It is also normal for sofa cushions to soften and the cover to crease with use. It is wise to reverse and rotate cushions where possible and vary your seating position, to ensure uniform wearof the suite.
Leather Care & Maintenance: Dirt, dust and human sweat cause damage to leather sofas, regularly dust or vacuum clean your suite with a suitable attachment to avoid damage. Use only recommended leather care kits for cleaning and do not use detergents and solvents.
Upholstery Fabric Care & Maintenance: Dirt, dust and human sweat cause deterioration in the fabric and fading of the colours. Cleaning is a normal part of maintaining a fabric suite; vacuum clean with a suitable attachment and avoid brushing. If the suite requires a more detailed clean, seek specialist help. To ensure a prolonged fabric life have your suite fabric protected but first check with Webbers to ensure that your fabric is suitable for fabric protection.
Timber Furniture Care & Maintenance: Use a duster or non-abrasive cloth to clean. If alcohol is spilt, ensure it is cleaned up immediately, to avoid damage to the surface polish. Use only recommended timber polishes and waxes. We recommend the use of heat-resistant place mats for hot cups and plates to avoid heat damage.
Disclaimer and Copyright
The webberfurniture.com.au website is owned by Webber Furniture Pty. Ltd. ACN 008694899. Please do not use this website unless you agree to be bound by the following:
- The content of this website is for your general information only. It is subject to change without notice. All care is taken with published content but we do not provide any warranty or guarantee as to the accuracy of the information provided. We expressly exclude liability for any inaccuracies or errors on this website.
- This website contains material which is owned by or licensed to us. This includes the design, layout, and graphics. Reproduction or redistribution of any part is prohibited without our consent, in writing.
- This website and its content are copyright of Webber Furniture Pty. Ltd.
Shipping and Delivery
How much does it cost for a delivery in the Perth metropolitan area?
Webbers delivery prices are calculated for the Perth metropolitan area based on the size of each product and the number of items being ordered.
How long does it take to receive an order if the product is in stock?
Perth Metropolitan Area:If the item is in stock then you can choose to pick up the order from our warehouse on the same day. Customer collections are between 10am – 4.30pm Tuesdays to Fridays. If your order is being delivered, you will receive your order within 7 days.
Outside of Perth Metro deliveries but still in WA:Longer distance deliveries within WA can usually be delivered within 7 to 10 days. The transport companies covering WA usually complete one drop a week to their local areas.
Interstate Deliveries:Webbers can arrange delivery interstate in most circumstances. Webbers will communicate directly with the carriers. Most interstate deliveries normally take approx 14 days to arrive.
How much does it cost for a delivery in Western Australia outside the Perth metropolitan area?
We are very familiar with most trucking companies operating within WA and have strong relationships with many of them. We will obtain the most competitive price for you based on your location.
How much does it cost for an interstate delivery?
There are many options for handling Interstate deliveries, and to offer our customers the most competitive pricing possible we will obtain estimates from numerous transport companies to find the best price and delivery option for you.
